Returns, Shipping, Ordering

RETURNS, REFUNDS, EXCHANGES

Making sure our customers are totally happy is extremely important to Audio Meister. Here are some guidelines on how we manage returns, shipping, and problems If you’ve got a problem with your order, first of all we’re very sorry to hear that. We’ll do our best to fix it for you, please email  add in your order number if you have it, and tell us what’s gone wrong. We’ll get back to you as soon as we can. Thanks.

Returns Policy

Please check our Terms and Conditions of Sale for further information about your rights to return products. This Returns Policy is subject to any rights, obligations or restrictions that apply under those Terms and Conditions of Sale. It is not intended to replace or affect any compulsory legal rights you may have as a consumer. We want to make sure you are really happy with your product, so if you decide you want to return it, for whatever reason, provided it’s still in its original packaging, unused and has not been damaged or rendered non-saleable, you can return it to us in accordance with this Policy for a full refund or exchange up to 7 days after the date of purchase. All products are quality controlled and checked for any faults or manufacturing defects before they are dispatched to you. Should you receive an item that is not delivered in perfect condition or does not meet its description you must contact us immediately.

Faulty or non-conforming products

Faulty products or those that do not substantially conform with their given description will be replaced, refunded or repaired in accordance with our Terms and Conditions of Sale and your statutory rights, subject to reasonable evaluation by Audio Meister. We will assess any fault or non-conformance on the return of your order. We do not consider deterioration caused by extensive item use and/or wear and tear to constitute a fault.

Phono cartridges

Phono cartridges are extremely fragile and require exceptional care when installing these on to a turntable/tonearm. In circumstances where Audio Meister has not installed the cartridge for the customer only the generator and coils of the cartridge will be covered by the manufacturer warranty.

How do I return an item?

In the first instance please email  to tell us why you want to return the item, and then we’ll email you and tell you what to do. Only returns which have been notified to us within 7 days of purchase and that have not been used and are in the original packaging with all tags attached will be accepted, unless the product is faulty or does not conform substantially to its description, in which case such products may be returned after use subject to our Terms and Conditions of Sale. Please return items in appropriate packaging. If you require a returns label then please let us know and we will email one to you.  Please note that we will not be obliged to process any refund or issue any exchanges under this Policy until we receive the product(s) Except where product(s) are being returned due to a fault or for non-conformance with description, they also need to be returned in their original packaging with tags attached and accompanying material. Unless we agree otherwise, you are responsible for packing and returning products securely and providing proof that product have been returned. We cannot issue any refunds or exchanges for returns that have been lost or damaged in transit after you have sent them so we recommend that you return the products by a method which allows you to track their return and if possible insures you for their loss or damage.

Amending or cancelling orders

If you wish to amend or cancel your order, please email us at  and we’ll do our best to help you. However, if your order has already been processed then we may not be able to cancel or amend it. If you live in the European Union, this will not affect any compulsory cancellation rights that you may have under our Terms and Conditions of Sale.

Postage costs

We can only refund your postage costs for returning an item if the product is faulty. However we aren’t able to refund postage for any other return reason.

Exchanges

Faulty products can only be exchanged for the same product, size and colour.  All exchanges are subject to availability. Exchanges will be issued when we have received the original product at our address and it has been inspected.

Refunds

Where products are faulty, where possible, we will offer to repair the fault. However you will have the option to receive a refund. We will issue a refund on your request provided the original item has been returned in accordance with this Policy and a fault is apparent on inspection. We reserve the right not to issue a refund if, in our reasonable judgement, we do not agree that a product is faulty. Refunds will be made back onto the same card as was used to purchase the product.

How long will it take to refund or exchange my product?

We will make every effort to issue agreed refunds or exchanges within 7 days of receipt of the original product, but this may take up to 2-3 weeks to process in busy periods.

What if my product was a gift?

If you have received a product as a gift, you may return it to us in accordance with this Policy although any refund you are entitled to receive may be in the form of a credit note to the value of the returned item (along with the costs incurred in returning the products to us (where applicable)). Please ensure you provide us with your e-mail address when returning a gift.

SHIPPING & ORDERING

 

Shipping costs

Shipping within the UK is via Royal Mail 1st Class Signed For. International shipping is via Royal Mail International Tracked and Signed and should be delivered within 10 days of postage.

Placing orders   When you have placed an order online you will receive an email from us to confirm the order has been made, and an email from Stripe Payment Gateway or Paypal letting you know your payment has been processed. If your order doesn’t go through, or your computer crashes before you receive any confirmation and you’re not sure what’s happened, just email us at  and we’ll let you know.

Payments

Payments are made via Stripe Payment Gateway or Paypal secure servers; no payment information is received or kept by Audio Meister. We can also accept the following credit cards: Mastercard credit / debit, Visa credit / debit.   Audio Meister accepts the following currencies: UK£. Taxes on your order are calculated according to your shipping destination and itemised on the order confirmation. Product prices are set using existing currency exchange rates at the beginning of each sales season. Prices may be subject to change in accordance with our Terms and Conditions of Sale.   Unless we specify otherwise, all sales are deemed to be made within the United Kingdom.   You are also responsible for payment of import duty and tax that may also apply in relation to shipment of your order if you are purchasing from a country served as Delivered Duty Paid (DDP). If you are purchasing from a country served as Delivered Duty Unpaid (DDU) you will be charged for the items purchased and shipping costs only. Customers will incur relevant import duty and tax. Import duty or tax costs will be invoiced to you directly from the courier or any import agent appointed by you. If you are placing orders from outside the European Union you are responsible for checking any additional local customs regulations that may apply in relation to shipping an order to your chosen destination country. We recommend you check the above with your local customs authority at your chosen destination prior to purchase.   If you are a customer whose credit/debit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Can I pre-order an out of stock product?

Yes you can pre-order. You will need to email or contact Audio Meister so we can automatically let you know as soon as the product you are after is back in stock.